Frequently asked questions
Does EcomFlips ever hold my money?
No — never. All funds flow directly between the buyer and Escrow.com, a licensed escrow provider, and from Escrow.com to the seller. Our success fee is collected inside the escrow transaction as broker commission. This is a hard rule of the platform, not a preference.
What does it cost to sell?
Listing is free. When your store sells, a success fee of max(15% of the sale price, €500) is deducted from your proceeds within the escrow transaction. No sale, no fee.
What does it cost to buy?
The agreed price plus Escrow.com's secure payment fee, which is always shown as a separate line item before you commit. EcomFlips charges buyers nothing on top.
How do I know the numbers in a listing are real?
Every listing is reviewed by our team before going live — we check revenue and ad-spend evidence and reject listings we can't verify. On top of that, all financial figures are contractual warranties: if the store doesn't match the listing, you can open a dispute during the inspection window and get refunded through Escrow.com.
Why can't I see the store URL before buying?
Sellers list anonymously so their customers, competitors and suppliers don't learn the store is for sale. You get full access during the escrow transaction — after funds are secured and before you confirm the release — plus an inspection window to verify everything.
What exactly happens after I pay into escrow?
The transfer checklist unlocks: store ownership, domain, ad accounts, social accounts, supplier contacts and email list move step by step, and both parties confirm each item. When everything is dual-confirmed, your inspection window starts: 48 hours for deals under €5,000, 5 days for €5,000 and above. Release early if you're happy, or dispute if you're not.
What happens in a dispute?
The deal freezes with funds locked in escrow. Our team mediates using the full deal record — chat, agreement signatures, checklist confirmations — and the outcome (release, refund or agreed split) executes through Escrow.com's dispute process.
Can I talk to the seller/buyer directly?
All communication happens in the anonymous deal room until the deal closes. Sharing contact details or moving the deal off-platform is against the rules — it voids every protection listed above, and messages are automatically screened.
Which stores can be listed?
Ecommerce stores roughly between €2,000 and €40,000 — Shopify, WooCommerce or similar — driven by Google, Meta, TikTok or a mix. Stolen accounts, suspension-evasion sales and businesses with fabricated metrics are prohibited and removed.
Which currencies are supported?
EUR and USD at launch. Escrow.com also supports GBP, which we plan to enable based on demand.